Refund & Cancellation Policy
Perovo's free plan works indefinitely, so you can evaluate the app before paying anything. Paid products billed through Razorpay in Indian rupees are: Pro subscription and, when offered, eSign credit packs. They are treated separately below.
1. Cancelling Pro
- Cancel any time from Profile → Plans, or by emailing support@perovo.in.
- Cancellation stops future billing. Pro stays active for the rest of the period you already paid for.
- Your data is untouched by cancellation. You keep everything on your device; cloud backup simply stops after Pro ends.
2. Pro refund window
| Within 7 days of payment | Full refund on request, no reason required, provided the Pro period was newly started or renewed within those 7 days. |
|---|---|
| After 7 days | No refund for the current period as a rule. Cancel to prevent the next renewal. |
| Service failure | If a Pro feature you paid for was unavailable due to a fault on our side and we could not fix it, we will refund the affected period in full or extend your subscription, at your choice, including outside the 7-day window. |
| Accidental or duplicate charge | Refunded in full whenever it happened. Just tell us. |
3. eSign credit packs
eSign credits are a separate purchase from Pro. Pack pricing is shown in the app at checkout (illustrative default: ₹30.50 per single credit including applicable taxes, subject to the price displayed at purchase).
- Unused credits: if you purchased a pack and have not consumed the credit(s), contact us within 7 days of payment for a full refund of that pack.
- Used credits: once a credit has been applied to start an eSign request with the signing provider, that credit is generally non-refundable, because the third-party signing cost has been incurred.
- Provider failure: if eSign could not complete due to a fault on our side or a total provider outage after you paid, and the credit was not successfully used, we will restore the credit or refund the pack.
4. How to request a refund
Email support@perovo.in from the address on your Perovo account with the Razorpay payment ID (visible in your payment confirmation), whether the charge was for Pro or eSign credits, and one line on what happened. We do not need your card details, and we will never ask for them, your CVV, your OTP or your UPI PIN.
- We acknowledge refund requests within 2 working days.
- Approved refunds are issued to the original payment method within 5–7 working days.
- Your bank or card issuer may take a few additional days to post the credit.
5. Price changes
If the Pro price or eSign pack price changes, the new price applies only from your next purchase or renewal, and we will show the current price in the app before you pay. You can cancel Pro before the renewal if you do not want to continue.
6. Grievances
If you are unhappy with how a refund was handled, reply to the same email thread and ask for it to be escalated. We respond to grievances within 30 days, as stated in the privacy policy.